Flows ERPDebt collectionevery step on record
Who called, what was promised, what was sent — all on the overdue collection timeline.
One-month free trial before you buy.
Collection record — TCH Motors
Penalty accrued
฿69,820
Daily at 15% p.a. · 43 days overdue
100%
Collection steps recorded on the contract
4+
Milestone types — you define them
Daily
Penalty interest calculated by the contract's rules
1
Archive for letters, call records, and court documents
01The milestone timeline
Your collection process, step by step
You can set up the milestones in settings to match how your company collects, and each step can be recorded with its date, result, and files:
Calls & site visits
Record each call or visit with what the customer said and promised — the next person can pick up where you left off.
Custom tags
Add your own tags to overdue contracts, such as "Contract cancelled" or "Lawyer contacted", so everyone can see the status at a glance.
02Before & after
Chasing debts from a notebook vs. from Flows
Most collection problems come from records that only exist in someone's head.
Notebook & memory
- Only the person who made the call knows what was promised
- Letters are somewhere in a drawer
- Penalty interest is a guess
- When staff leave, the debt's history leaves with them
- For court, the evidence has to be pieced together again
Timeline collections in Flows
- Every call, promise, and visit is on the collection timeline
- Every letter and document is kept on file
- Penalty interest is calculated daily by the contract's rules
- Any colleague can take over from the record
- Documents for court are already in one place
03From overdue to resolved
How an overdue debt is handled in Flows
02Timeline starts
The contract moves to collections, and each step is recorded.
05Resolution
Payment, an agreed penalty reduction — or a lawsuit.
Why Flows
What makes Flows different
Not another generic ERP — a system built around how Thai SMEs actually buy, sell, and collect.
See how onboarding works →Priced per company, not per seat
One annual price, every module included. Add users freely within your tier — no feature gates, no seat fees.
Three languages with auto-translation
Thai, English & Chinese UI — and the data your team enters is translated automatically, so everyone reads the same records.
Your documents, exactly your format
Send us your invoice and receipt templates; our team configures them into Flows. Every document comes out looking like yours.
We walk you live — and stay
Five-step onboarding at no extra cost, then quarterly system stability reports. We don't disappear after go-live.
04Who needs this most
For businesses that sell a lot on credit
“Flows ERP gave us a proper system for receivables. We know what is coming in and when, and money comes back to the company much faster than before.”
05Questions
Frequently asked questions
How does debt collection work in Flows ERP?
Overdue contracts appear in the collections module. There you record every follow-up on a timeline with its date, result, and files: calls, visits, LINE, WhatsApp, or email messages, demand letters, and lawsuit steps. Flows also calculates penalty interest based on the contract's terms.
Can we set up our own collection steps?
You set up the milestone types in settings, so the timeline matches how your company collects. You can add, rename, or reorder steps whenever your process changes.
Can several colleagues work on the same overdue account?
Several colleagues can follow up on the same customer, and every step they record appears on one shared timeline. You can also set permissions so that only the relevant roles see a customer's collection records.
Can we keep demand letters, call records, and court documents in one place?
Flows has a document archive just for collections, where these files are kept together. You can find any of them later, attached to the follow-up or court stage they belong to.
What happens when an overdue customer finally pays, including the penalty?
Once your finance team writes off the payment, the collection records and statistics update automatically. That way, everyone can see the account has been settled.
Related features
Put your overdue accounts on a timeline.
Start a free one-month trial, or book a demo and bring your hardest case — we'll show you how it would look in Flows.