Dashu Industrial manufactures chemical raw materials, selling on credit terms to a recurring customer base — with returnable containers traveling alongside every delivery.
The challenge
Reconciling with each customer meant hours of matching deliveries, invoices, and partial payments across spreadsheets. Returnable containers were tracked on paper, so disputes about who held how many were routine. Receivables aged quietly: by the time a balance looked alarming, it was already months old.
What Flows ERP changed
Receivable plans with built-in reminders. Every sales contract generates its payment plan; due and overdue amounts raise alerts automatically, and partial payments write off cleanly against the right periods.
Reconciliation from hours to minutes. Customer statements come straight from the contract's plan and write-off history — 3–5 minutes of checking instead of an afternoon of matching.
Containers tied to contracts. Returnable containers are tracked as inventory linked to the customer's contract, so both sides see the same count and disputes ended.
Dashboards for decisions. Aging, overdue trends, and per-customer statistics turned gut-feel credit decisions into numbers.
Q: What did reconciliation look like before?
A: An afternoon per major customer, spreadsheets side by side. Now the statement comes out of Flows and we verify it in minutes — customers trust it too, because every line traces to a delivery.
Q: What's the effect on cash flow?
A: Money comes back noticeably faster. Reminders fire before amounts go overdue, and when something does slip, we see it that day — not at quarter-end.
“Flows made our receivables clear and controllable and solved the reconciliation headache. Money comes back faster — for a manufacturer, that's the lifeline.”
Frequently Asked Questions
Can Flows generate customer statements for reconciliation?
Yes — statements come straight from each contract's payment plan and write-off history, so every line traces back to a delivery and a payment. Checking one takes minutes, not an afternoon.
Can Flows track returnable containers or packaging?
Yes — returnable items are tracked as inventory linked to the customer's contract, so both sides always see the same outstanding count.