Features · Collections
The milestone timeline — every collection step, in order, on the contract
Collections fail in the gaps: between the call nobody logged and the letter nobody can find. The milestone timeline closes the gaps — every step of chasing a debt is an entry on the contract, with its date, its outcome, and its files.
01
Milestones you define, not a fixed script
Your collection process is yours: maybe calls first, maybe site visits, maybe LINE before letters. Define the milestone types in business settings and the timeline speaks your language — and evolves when your process does.
- Milestone types set by you
- Match your real escalation
- Add or rename anytime
- No forced fixed script
Collection record — TCH Motors
Penalty accrued
฿69,820
Daily at 15% p.a. · 43 days overdue
02
Each event logged with its evidence
A call gets its summary and promise; a visit gets its notes; a demand letter gets its copy and EMS tracking; a lawsuit step gets its documents. The timeline isn't a diary — it's an evidence chain that happens to read like one.
- Outcomes & promises recorded
- Letters with delivery proof
- Files attached per event
- Chronological by default
Demand letter — TCH Motors
03
Readable by the next person — or the lawyer
When a colleague takes over, they read the timeline and continue; when a case escalates, the lawyer reads the same timeline as the case history. One record serves the phone call, the handover, and the courtroom.
- Handovers read, not retold
- Court-ready case history
- @ mentions pull colleagues in
- Penalty accrues alongside
Customer — Bangkok Trading
@Somchai customer visit set for Thursday
Visible to the sales team only · full edit history
Inside the module
Real screens from Flows ERP — what your team will actually work in.
A contract's timeline
Calls, reminders, letters, and outcomes in order — the debt's whole story on one screen.
Customizing milestones
The milestone types in business settings — your escalation ladder, named your way.
Why Flows
What makes Flows different
Not another generic ERP — a system built around how Thai SMEs actually buy, sell, and collect.
See how onboarding works →Priced per company, not per seat
One annual price, every module included. Add users freely within your tier — no feature gates, no seat fees.
Three languages with auto-translation
Thai, English & Chinese UI — and the data your team enters is translated automatically, so everyone reads the same records.
Your documents, exactly your format
Send us your invoice and receipt templates; our team configures them into Flows. Every document comes out looking like yours.
We walk you live — and stay
Five-step onboarding at no extra cost, then quarterly system stability reports. We don't disappear after go-live.
Spec sheet
What the milestone timeline ships with — included in every plan.
Milestones
Custom types defined in business settings
Events
Date, outcome, notes, and files per entry
Letters
Generated copies + EMS proof on the timeline
Order
Chronological, on the contract
Collaboration
@ mentions and visibility control
Penalty
Accrued interest visible alongside
Handover
Any colleague continues from the record
Escalation
Lawsuit steps carry their documents
Frequently asked questions
What is a collection milestone?
One recorded step in chasing a debt — a call, a site visit, a LINE reminder, a demand letter, a lawsuit filing. In Flows each milestone lands on the contract's timeline with its date, outcome, and files.
Can we define our own milestone types?
Yes — that's the point. Milestone types live in business settings, so the ladder matches how your company actually escalates, and can change when your process does.
How is this page different from the collections overview?
The collections page covers the whole discipline — timeline, letters, penalty, escalation. This page goes deep on the timeline itself: defining milestones, logging events with evidence, and reading the record later.
What should we log for each event?
What happened and what was agreed: who you reached, what they promised, when to follow up — plus any files. Two honest sentences at the right time beat a paragraph reconstructed a month later.
Can several people work the same timeline?
Yes — the timeline belongs to the contract. Anyone with access reads the full history, and @ mentions bring a colleague into a specific step.
Does the timeline help if we end up in court?
It's the case history: dated contacts, promises, letters with delivery proof, and the amounts owed alongside. Your lawyer reads it instead of reconstructing it.
Put your hardest debt on a timeline.
Start a free one-month trial, or book a demo and walk one real case through the milestones.